Your privacy is at the center of Helsa. This policy explains the categories of data we process, why we process it, and how you remain in charge of your information.
Information We Collect
We collect the details you share when you create an account, along with usage insights generated while you interact with Helsa's products.
- Profile details such as your name, preferred language, and contact information
- Health context and onboarding answers you voluntarily submit to personalize guidance
- Technical diagnostics like device type, app version, and interaction analytics that help us keep things running
How We Use Information
Your data powers experiences that feel personal and reliable. We rely on it to operate the platform, improve features, and communicate product updates or regulatory notices.
- Delivering core product functionality and tailoring recommendations
- Monitoring performance, debugging issues, and maintaining platform security
- Providing proactive support and sharing service, privacy, or policy announcements
Data Sharing
We never sell your data. When sharing is required, it is limited, purpose-bound, and guarded by strict contractual safeguards.
- Vetted infrastructure and analytics partners who help us run critical services
- Professional advisors or legal authorities when doing so is required by law
- Transfer scenarios such as a merger or acquisition, where we will provide advance notice
Your Rights & Choices
Depending on where you live, you may be able to access, correct, download, or delete your personal data. We will honor any applicable privacy rights requests and respond promptly.
- Request a copy of the data you have shared with us
- Ask us to correct inaccurate information or delete data where legally permitted
- Opt out of certain communications by adjusting your notification preferences
Data Security
We apply industry-standard encryption, access controls, and monitoring to defend your information. While no system is perfectly secure, we continually invest in safeguards and incident response.